Listen to Me: The Rapid Evolution of Chatbots
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Calling customer service should fix that problem. But the first person you talk to may not be human.
Chatbots are becoming the first line of interaction in the customer service experience. Natural language processing is what enables the bot to understand what you are saying. Right now, that capability is pretty basic and limited, but that level of automation is about to scale towards autonomy. Companies have to get this right, since a good service call can